lifeTimeExchangePolicy

We offer a Lifetime Exchange on all purchases made from Melorra in India. You may return products on exchange basis after 15 days from date of delivery for online orders or 15 days from date of purchase from Retail stores. The product along with the original product certificate, can be returned on exchange basis at the current market value, with deductions towards making charges as per the original invoice and 2% of the exchanged value as processing fee. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

How it works:

- The value of the exchanged product after deductions towards making charges and discounts will be adjusted against the new product/s ordered.This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.

- Repeat order discounts not applicable to the lifetime exchange orders

- Pre-paid discount (if any) applicable only for the balance amount received from the customer.

- Jewellery returned showing signs of alteration by anyone other than Melorra shall not be accepted for return.

- Based on our quality inspection, we reserve the right to change the Exchange value of the product.

Diamond & Gemstone Jewellery

- 100% of gold value at current market rate.

- 90% of diamond/gemstone value at current market rate

Plain Gold jewellery

- 100% of gold/ value at current market rate

T&C applicable as above.

1. Loss of the original product certificate would result in a deduction of Rs. 500.
2. Online orders include online orders placed from retail stores.
3. Products bought from other than Melorra Stores/Website (www.melorra.com) will not be eligible for exchange.
4. International orders placed from www.melorra.com are not eligible for lifetime exchange.

Return and Refund Policy:

We offer a 100% refund on orders placed online if returns are made within 15 days from the date of the delivery. If you need to return the products purchased online from us for any reason, we will happily provide you with a 100% refund or exchange and shipping charges to and fro will be on us.

Products purchased from retail stores can only be exchanged for 100% value if returned within 15 days from the date of purchased. You may exchange it for any other product from Melorra online/retail store, No refunds on the customized/International and Coin Order returns. No Exchange on the International Orders.